How People Make Sense of Data

20 Aug

Echo Breaker

My first real encounter with tacit knowledge and the role it played in organisations happened years ago while I was a post graduate researcher. I was analysing over 16 thousand e mails to see how power and influence could be levered electronically. In other words how do you get someone to analyse data (in this case an e mail) in the way you want them to.

I was particularly fascinated by one respondent’s e mails over the course of 2 years because the person changed jobs. The respondent started off in a senior position running a department within an organisation and moved to head a virtual purchasing centre which sat in an ambiguous position on the periphery of the same organisation; no one quite knew what the centres reporting lines were, just that it was meant to handle purchasing in a more efficient way. So, same person, same organisation, different…

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